Help
How can we help? 🌸
Quick answers below. Can't find yours? Email us, and a real person will write back.
Getting started
Do I need an account?
No. You can create a survey and share it without signing in. Signing in keeps all your surveys in one place under My surveys, and any surveys you made before signing in on the same browser are added to your account automatically.
How do I make a survey?
Go to Create a survey, give it a title, and add questions with the + Multiple choice, + Checkboxes, or + Short answer buttons. When it looks right, press Create survey 🗻.
What's the difference between the question types?
- Multiple choice: people pick one answer.
- Checkboxes: people pick as many answers as they like.
- Short answer: people type their own reply.
- Swipe cards: people swipe through picture cards: right to like, up to love, left to pass. You get a “most loved” leaderboard.
- This or That: options face off two at a time and the favorite stays on until one is left. You see which one people crowned most often.
- Time slots: people sign up for a time, and each time has a limited number of spots.
How do time-slot sign-ups work?
Add a Time slots question, pick a date and a time range, choose how long each slot is and how many people fit in it, then click Add slots. You can change the spots on any slot, remove one, or add a single extra slot. People see how many spots are left, full slots can't be picked, and two people can never take the last spot at the same time. Everyone gives their name (and their email, if you ask for it), and the results page shows who booked each slot. Times are shown in your time zone.
Can people skip a question?
Every question is required unless you tick Optional on it. The Submit button stays dim until all the required questions are answered.
How do I add pictures to answers?
On a Multiple choice or Checkboxes question, press 🖼️ Use pictures, then tap the picture spot next to each answer. Pick one of our icons, or press Upload my own to use a photo (JPG, PNG, WebP, or GIF, up to 5 MB). If you're signed in, your uploads are saved under My pictures so you can reuse them.
Sharing and results
How do I share my survey?
After you create it, you'll see two links. Send the survey link to anyone, by text, email, or chat. The people answering don't need an account.
Where do I see the results?
Use your results link, or open the survey from My surveys if you're signed in. Refresh the page to see the latest answers. Keep the results link private: anyone who has it can see the results.
I lost my results link. Can I get it back?
If you were signed in when you made the survey (or signed in afterwards on the same browser), it's in My surveys. If not, email us with the survey's title and link and we'll help if we can confirm it's yours.
Can I download the answers?
Yes. On the results page, press ⬇ Download CSV. The file opens in Excel, Google Sheets, or Numbers.
Are answers anonymous?
Yes. SurveyFuji doesn't record who answered, only the answers and when they were sent. If a survey asks for your name, that's up to the person who made it.
Managing surveys
How do I stop collecting answers?
On the results page, press ⏸ Close survey. People who open the link will see that it's closed. You can press ▶ Reopen survey any time.
Can I change a survey after I've shared it?
Yes. On the results page, press ✏️ Edit survey. Until someone answers, you can change anything. After people have answered, saving creates a new version: their answers are kept, renamed options keep their answers, and the results page can show all versions combined or each one on its own. The survey link never changes. Editing after answers needs an account and is part of Pro (free during the beta).
How do I delete a survey?
On the results page, press 🗑 Delete and type DELETE to confirm. This removes the survey and all its answers for good, so download the CSV first if you want to keep them.
Your account
How do I sign in?
On the Sign in page, choose Continue with Google, or enter your email and we'll send you a sign-in link. There's no password to remember. The link works on any device and expires after an hour.
The sign-in email didn't arrive.
Check your spam or junk folder, and make sure the address is spelled right. Wait a minute before asking for another one. Still nothing? Email us and we'll sort it out.
How do I delete my account?
Go to Account (in the menu under your name) and use Delete account. This permanently deletes your account, your surveys, and their answers.
Does SurveyFuji cost anything?
Everything is free while we're in beta. Later, Free stays free, and Pro ($8 a month or $72 a year) adds things like time-slot sign-ups, unlimited answers and exports. We'll email you 30 days before paid plans start. See Pricing.
Safety
A survey looks like a scam. What do I do?
Don't enter passwords or bank details. Use the Report this survey link at the bottom of the survey page. A real person at SurveyFuji will look at it, and the creator won't see who reported it.
✉️
Email us
Old-fashioned support: send us an email and we'll email you back. No tickets, no chatbots, just a person who reads every message. We usually reply within a day or two.
To help us help you quickly, include:
- What you were trying to do, and what happened instead
- The survey's title or survey link if it's about a survey (please don't send the results link)
- Whether you were on a phone or computer, and which browser
- A screenshot, if you can
If it's about your account, write from the email address you sign in with.